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Configure a Service level agrrement(SLA) Archives - BIlletterie LPM https://lpm.backup.billetterieservicedesk.com LPM Mon, 09 Mar 2020 14:49:23 +0000 en-US hourly 1 https://wordpress.org/?v=7.1.3 https://lpm.backup.billetterieservicedesk.com/wp-content/uploads/2022/03/cropped-logo-32x32.png Configure a Service level agrrement(SLA) Archives - BIlletterie LPM https://lpm.backup.billetterieservicedesk.com 32 32 Delete an SLA https://lpm.backup.billetterieservicedesk.com/knowledge-base/delete-an-sla/ Mon, 09 Mar 2020 14:49:23 +0000 http://www.billetteriesoftware.com/?post_type=epkb_post_type_1&p=16235 From the Admin panel, click on Service Level Agreement icon The list of the configured SLAs should appear Select an SLA and click on the Remove button next to the...

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  • From the Admin panel, click on Service Level Agreement icon
  • The list of the configured SLAs should appear
  • Select an SLA and click on the Remove button next to the SLA
  • A confirmation message should be displayed
  • Click Yes to confirm the deletion

    • The post Delete an SLA appeared first on BIlletterie LPM.

    ]]>         View an SLA https://lpm.backup.billetterieservicedesk.com/knowledge-base/view-an-sla/ Mon, 09 Mar 2020 14:48:55 +0000 http://www.billetteriesoftware.com/?post_type=epkb_post_type_1&p=16233 On the Admin panel, click on Service Level Agreement The SLA list view page should open From this page, click on the SLA to view

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  • On the Admin panel, click on Service Level Agreement
  • The SLA list view page should open
  • From this page, click on the SLA to view

    • The post View an SLA appeared first on BIlletterie LPM.

    ]]>         Update an SLA https://lpm.backup.billetterieservicedesk.com/knowledge-base/update-an-sla/ Mon, 09 Mar 2020 14:48:24 +0000 http://www.billetteriesoftware.com/?post_type=epkb_post_type_1&p=16231 On the Admin panel, click on the SLA icon The list of configured SLAs should appear Click on the selected SLA Change the SLA name/ SLA values To save the...

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  • On the Admin panel, click on the SLA icon
  • The list of configured SLAs should appear
  • Click on the selected SLA
  • Change the SLA name/ SLA values
  • To save the changes, click on Update SLA

    • The post Update an SLA appeared first on BIlletterie LPM.

    ]]>         How to configure Service Level Agreements https://lpm.backup.billetterieservicedesk.com/knowledge-base/how-to-configure-slas/ Fri, 31 Jan 2020 07:50:01 +0000 http://www.billetteriesoftware.com/?post_type=epkb_post_type_1&p=15679 On the Admin panel, click on the SLA icon Enter a unique name to identify the SLA in the name field Provide a brief description for the SLA Click on...

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  • On the Admin panel, click on the SLA icon
  • Enter a unique name to identify the SLA in the name field
  • Provide a brief description for the SLA
  • Click on the Services field, and from the drop down list, select the service to be linked to the SLA
  • Define the SLA by clicking on Days to Accept or reject SLA field and enter the SLA values
  • Click on the SLA Responses table to set the priorities relevant to the SLA
  • Click on Save

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