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Matter Management Archives - BIlletterie LPM https://lpm.backup.billetterieservicedesk.com LPM Thu, 18 Feb 2021 12:50:43 +0000 en-US hourly 1 https://wordpress.org/?v=7.1.3 https://lpm.backup.billetterieservicedesk.com/wp-content/uploads/2022/03/cropped-logo-32x32.png Matter Management Archives - BIlletterie LPM https://lpm.backup.billetterieservicedesk.com 32 32 How to view a matter details https://lpm.backup.billetterieservicedesk.com/knowledge-base/how-to-view-a-matter-details/ Thu, 18 Feb 2021 12:50:43 +0000 https://billetteriesoftware.com/?post_type=epkb_post_type_1&p=17053 Procedure Role required: Admin, Resolution agent Navigate to Matters and hover over the Matters tab. Click on a case number.  The Matter details will be displayed on the overview tab.

The post How to view a matter details appeared first on BIlletterie LPM.

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Procedure

Role required: Admin, Resolution agent

  1. Navigate to Matters and hover over the Matters tab.
  2. Click on a case number.
  3.  The Matter details will be displayed on the overview tab.

The post How to view a matter details appeared first on BIlletterie LPM.

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How to delete a matter https://lpm.backup.billetterieservicedesk.com/knowledge-base/how-to-delete-a-matter/ Thu, 18 Feb 2021 12:06:54 +0000 https://billetteriesoftware.com/?post_type=epkb_post_type_1&p=17049 Procedure Role required: Admin, Resolution agent Navigate to Matters and hover over the Matters tab. Select a matter to delete and click the delete button Click the YES button.

The post How to delete a matter appeared first on BIlletterie LPM.

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Procedure

Role required: Admin, Resolution agent

  1. Navigate to Matters and hover over the Matters tab.
  2. Select a matter to delete and click the delete button
  3. Click the YES button.

The post How to delete a matter appeared first on BIlletterie LPM.

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How to modify a matter https://lpm.backup.billetterieservicedesk.com/knowledge-base/how-to-modify-a-matter/ Fri, 12 Feb 2021 13:34:22 +0000 https://billetteriesoftware.com/?post_type=epkb_post_type_1&p=17038 Procedure Role required: Admin, Resolution agent Navigate to Matters and hover over the Matters tab. Select a Matter to edit. Edit the relevant information. Click Save

The post How to modify a matter appeared first on BIlletterie LPM.

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Procedure

Role required: Admin, Resolution agent

  1. Navigate to Matters and hover over the Matters tab.
  2. Select a Matter to edit.
  3. Edit the relevant information.
  4. Click Save

The post How to modify a matter appeared first on BIlletterie LPM.

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How to create a matter https://lpm.backup.billetterieservicedesk.com/knowledge-base/how-to-create-a-matter/ Tue, 09 Feb 2021 10:07:22 +0000 https://billetteriesoftware.com/?post_type=epkb_post_type_1&p=17033 Procedure Role required: Admin, Resolution agent Navigate to Matters and hover over the Matters tab. Click Add new button Fill in the matter details on the form fields: Click Save

The post How to create a matter appeared first on BIlletterie LPM.

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Procedure

Role required: Admin, Resolution agent

  1. Navigate to Matters and hover over the Matters tab.
  2. Click Add new button
  3. Fill in the matter details on the form fields:
  4. Click Save

The post How to create a matter appeared first on BIlletterie LPM.

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