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How to Escalate a Ticket - BIlletterie LPM

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How to Escalate a Ticket

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byBilletterie
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  • Navigate to Tickets
  • Open the TTR settings on the unresolved tickets
  • Click on Escalate Ticket
  • From the drop down list , select the user the ticket should be escalated to
  • Send the escalation to the selected user

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